# During a Call (/during-a-call)
Commit sits alongside your call and gives you two kinds of help:
* **On-script**: the Discovery panel walks you through SPIN-style discovery by persona
* **Off-script**: the Product Insights panel answers anything that comes up mid-call
Starting Commit [#starting-commit]
Commit doesn't launch automatically with Zoom, Teams, or Google Meet. Open it manually before a call, or wait for the reminder notification when a call starts. Click the record button in the top bar to begin.
Commit works with **Zoom** and **Microsoft Teams**. Google Meet support depends on your plan.
Anatomy of the in-call window [#anatomy-of-the-in-call-window]
Once a call is running, the Commit window splits into two main areas:
1. **Top bar**: Start/Stop, current persona, phase controls
2. **Discovery panel**: on-script questions for the current phase
3. **Product Insights**: off-script answers (objections, competition, product Q\&A)
Drag the bottom-right corner to resize the window.
The Discovery panel (on-script) [#the-discovery-panel-on-script]
The Discovery panel is where your planned questions live. Commit organizes them by **persona** and **phase**, using the SPIN framework (Situation → Problem → Implication → Need-payoff), with a Closing phase at the end.
Persona [#persona]
At the top of the Discovery panel, Commit shows the persona it detected for the prospect, for example **CFO / Finance**, **CISO / Security**, or **VP Sales**.
Commit auto-detects the persona from the conversation, but **you can override it** at any time. Two cases where this matters:
* **Multi-stakeholder calls**: if a CISO and a CFO are on the same call, switch personas when the conversation shifts
* **Detection miss**: if Commit picks the wrong persona from the intro, click and pick the right one
Click the persona to open the picker.
Phases [#phases]
Discovery moves through phases. You start in **Situation**, then progress to **Pain**, **Implication**, **Need-payoff**, and **Closing**. Each phase has its own questions tailored to the current persona.
To move between phases, scroll down in the Discovery panel and click **Start** on the phase you want. Commit also suggests moving forward automatically based on the conversation.
Commit doesn't auto-detect when you've reached the end of a call. When you're ready to wrap up, scroll to **Closing** and start that phase manually. Pre-call and closing automation is on the roadmap.
Follow-up questions [#follow-up-questions]
As the prospect answers, Commit generates AI follow-up questions below the main question, so you can dig deeper without preparing every branch ahead of time.
Move question [#move-question]
If the current question isn't landing, click **Move question** and Commit picks a new one for the current phase and persona.
The Product Insights panel (off-script) [#the-product-insights-panel-off-script]
Everything unplanned happens here. When a prospect asks a product question, brings up a competitor, or raises an objection, Commit detects it from the transcript and drops an answer into Product Insights in real time.
Product Insights handles:
* **Product questions**: "How does Commit integrate with SAP?"
* **Objection handling**: "We already have a tool for this"
* **Competitor positioning**: "How are you different from Gong?"
* **Proof points and case studies**: surfaces relevant customer stories
Every answer is traceable to a source [#every-answer-is-traceable-to-a-source]
Commit **never hallucinates in a vacuum**. Every answer in Product Insights is grounded in a specific document from your library, and the link to that source sits right next to the answer so you can open it mid-call if the prospect wants more detail.
Click the document to open it in a new tab without leaving the call. If an answer doesn't feel right, the source link lets you fact-check in one click.
Product Insights is powered by the content your team has connected: product docs, battlecards, case studies, decks. The more you feed it, the sharper the answers. See [Integrations](/docs/integrations) for supported sources.
Resizing and moving [#resizing-and-moving]
Commit is a floating desktop window. You can:
* **Resize**: drag the bottom-right corner
* **Move**: drag from the top bar
* **Hide from screen share**: see [Hide from Screen](/docs/hide-from-screen) if you can't do a dual-monitor setup
Stopping a call [#stopping-a-call]
When the call ends, click **Stop** in the top bar. Commit will ask you to rate the call (optional, helps us tune the model) and then take you to the post-call screen.
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Next step [#next-step]
After the call is where a lot of Commit's value shows up. See [After a Call](/docs/after-a-call) for the post-call summary, MEDDPICC qualification, and follow-up email draft.